Privacy Policy

1. Who We Are

Winkaro247 ("we", "our", "us") is an online betting ID service operating at winkaro247.com. We have operated since 2019, serving over two million verified Indian players. Our Head of Trust & Safety, Priya M., oversees all data protection and privacy practices.

This Privacy Policy explains what personal information we collect, how we use it, and what choices you have. By using our service, you agree to the practices described in this policy.

2. What Information We Collect

We collect only the minimum information required to operate your account responsibly:

• Your WhatsApp number — used solely to communicate with you about your account and to deliver your betting ID credentials.
• Your chosen username — the display name you select for your betting account.
• Your preferred payment method — UPI ID, bank account details (for withdrawals), or crypto wallet address (for premium accounts only).
• Transaction records — deposit and withdrawal amounts, dates, and reference numbers maintained for our internal ledger, auditing, and your tax compliance.
• Device and technical data — standard web server logs including your IP address, browser type, and pages visited on winkaro247.com. This is collected automatically and used solely to maintain site security and performance.

3. How We Use Your Information

We use your information only for the following purposes:

• Creating and managing your Winkaro247 betting ID
• Processing deposits and withdrawals through Indian payment rails
• Providing 24×7 human customer support via WhatsApp
• Sending service communications (account updates, deposit confirmations, withdrawal notifications)
• Maintaining internal financial records and independent monthly audits
• Detecting and preventing fraud, security breaches, and Terms of Service violations
• Complying with applicable Indian financial laws and regulations

We do not use your information for advertising, profiling, or marketing to third parties.

4. What We Do Not Collect

• Your full name or physical address (unless you voluntarily provide it for very large withdrawals above ₹10 lakh)
• Government-issued ID (unless required for high-volume KYC verification, with your explicit consent)
• Your bank login credentials — ever
• Your contacts, call history, location data, or social media profiles
• Biometric data of any kind
• Information about your betting activity on the underlying exchange or sportsbook platforms

5. Who We Share Data With

We do not sell, rent, lease, or trade your personal information with any third party. The honest answer is: nobody outside of strict operational necessity.

Limited data sharing occurs only in these situations:

• Payment processors: Your UPI ID or bank account number is shared with the Indian banking and UPI payment infrastructure solely to execute your transactions. This is identical to how any UPI payment works.
• Independent auditors: Our chartered accountancy firm receives anonymised transaction summaries for monthly audit purposes. No identifying player data is included.
• Legal obligation: If required by a valid court order or Indian law enforcement request, we may be required to disclose specific account information. We will notify you to the extent permitted by law.

We do not run third-party advertising scripts, analytics platforms that share data externally, or marketing email services on our customer-facing pages.

6. How Long We Retain Data

• Active accounts: Your data is retained for the duration of your relationship with us.
• Closed accounts: Transaction records are retained for the period required by Indian financial law (generally 5–7 years). All other identifying information is permanently deleted within 30 days of account closure.
• Server logs: Automatically purged after 90 days.

7. How We Protect Your Data

• 256-bit AES SSL/TLS encryption on all connections between your device and our servers — the same standard used by Indian banks.
• Encryption at rest for all stored player data using hardware-protected keys.
• Segregated infrastructure: Player data, financial records, and operational logs are stored on separate, access-controlled databases.
• Hardware-backed 2FA (YubiKey) required for every Winkaro247 employee accessing internal systems — no exceptions.
• Zero data breaches in our seven-year operating history.

8. Cookies and Tracking

Our website uses a minimal set of cookies:

• Essential cookies: Required for the website to function (session management, security). These cannot be disabled.
• Analytics cookies: We use Google Analytics (GA4) solely to understand aggregate site traffic — how many visitors we have, which pages are most read, and what devices are used. This data is not linked to individual players and is not shared with advertisers.

We do not use advertising cookies, retargeting pixels, Facebook Pixel, or any third-party marketing trackers.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-Out Browser Add-On.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to any processing of your data that you believe is unlawful.

To exercise any of these rights, message our Trust & Safety team on WhatsApp. We will respond within 48 hours and fulfil your request within 30 days.

10. Minors

Winkaro247 is strictly for users aged 18 years or older. We do not knowingly collect personal information from minors. If we discover that a minor has opened an account, we will immediately close the account and delete all associated data. If you believe a minor is using our service, please contact us immediately on WhatsApp.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify active players via WhatsApp. Your continued use of our service after any change constitutes your acceptance of the updated policy.

12. How to Contact Us

For any privacy questions, data requests, or concerns, contact our Trust & Safety team directly:

• WhatsApp (preferred): Available 24×7 — click the button below
• Website: winkaro247.com
• Privacy Officer: Priya M., Head of Trust & Safety